While implementation has initially been with Disability Services, Aged Care Services will also transition in the coming months. I’m confident this too, will be a seamless transition with little to no disruption to daily services.

Another major milestone achieved this month was the successful transition of Disability Services from our Caloola premises, home since December 2014, to our new community integrated Hubs model. We have been overwhelmed by the positive feedback we have received from customers, carers and the community alike who have all embraced the change and provided us with wonderful accounts of customers selling their artwork, successfully navigating the public transport system and enthusiastically participating in performance events at Seagulls to name but a few.

I’m also excited to share a new program of ours along with our brand new promotional video, ‘Move to the Groove’. This fantastic video captures the Groovers as they do their warm up Tai Chi before dancing to upbeat contemporary jams. Participants support each other as they learn the steps, have a laugh and get moving. Check out the full story and video online.

Finally, I take this opportunity to thank you again for your ongoing support of Lifebridge. We appreciate your patience and understanding as we transition and transform our business to ensure its viability and sustainability. We are all working extremely hard to ensure our success in to the future.

The post CEO Update April 2018 appeared first on Lifebridge Australia.

As we continue to review our business model under the NDIS and Aged Care Reforms, we discovered just how necessary this change was and how its success would play an essential part in ensuring sustainable, quality services for our customers.

Trying to find a system that would accommodate our needs, as well as the needs of the NDIS, Home Care Packages and Community Home Support Programs, has been challenging. However, through commitment and deep analysis and in partnership with leading experts, we have developed a multi-faceted eco-system that addresses all identified needs and alleviates many of the challenges and hurdles we experience today.

The customer experience is a fundamental aspect of the new Customer Management System and just a small snapshot of the benefits our customers will experience are:

• Improved Customer Service
  Providing staff with access to real-time information anytime, anywhere, right at their finger-tips, to vastly improve the customer experience.

• Improved Customer Relationships
  An improved system that will allow for consistency of service, improved communications, and to be more responsive to the needs of our customers.

• Improved Customer Outcomes
  Our staff are better informed of your goals and desired outcomes are and are better equipped to work towards the achievement of these.

Phase one rollout will occur for Disability Services and once everyone is comfortable with the new practices, teething issues are resolved, and we are confident in the new processes Aged Care Services will follow.

As with anything new, teething issues are however, unavoidable. In these circumstances, I ask for your patience and understanding. Part of this transition is in response to suggestions, ideas and complaints that we have received from you to improve certain areas of the business.

Lifebridge is very excited about the introduction of our new system and the improvements and benefits that it will provide to everyone.

Our aim is to continually improve our service and together we are building the service-mix that truly meets your needs.

The post CEO Update March 2018 appeared first on Lifebridge Australia.