Lifebridge Archives - Lifebridge Australia

Gold Coast Disability Expo 2019

Ariel Hameiri — Mon, 13 May 2019 00:39:52 +0000

The Gold Coast Disability Expo is set to be the biggest and most anticipated Disability Expo on the 2019 Gold Coast City Calendar.

The Expo will offer South East Queensland residents with a disability and their families the opportunity to:

Find out about the latest products, services, technology, aids and equipment.
Talk with Government, NDIS, advocacy and consumer rights organisations.
Connect with charities and service providers covering specialist care and support.
Listen to NDIS presentations and Q&A sessions from a range of local speakers and organisations.

Lifebridge Australia will be in attendance at the Expo, showcasing our range of Disability Programs. Our expert Team will be on site ready to answer any questions you may have regarding our services.

Simply visit our stall and say ‘hello’ – we would love to meet you!

When: Friday 7th and Saturday 8th June 2019
Where: Gold Coast Event Centre, cnr Jim Griffiths Way and Racecourse Drive, Bundall QLD 4217
Times: 9am – 3pm
Cost: Free entry, which includes a free showbag
Register: You can register your attendance at www.goldcoastdisabilityexpo.com.au

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Check out our brand new video – Move to the Groove

Ariel Hameiri — Wed, 18 Apr 2018 04:33:40 +0000

Move to the Groove is our latest Aged Care program to be launched and the benefits it’s providing for our customers is already becoming very apparent.

Kicking off in February 2018, the program has been running for just under 2 months and the Groovers are really getting into the swing of things. Each week the participants are learning and remembering more and more actions.

They’re improving their timings, their coordination and most importantly having a great time doing so. Already we are witnessing the improved personas of the participants. They’re happier, more engaged, more social. And it’s not just during the program, it’s in their day-to-day life as well. It’s changing their attitudes and giving them purpose and meaning again. The group is filled with infectious laughter, coupled with the serious concentration of others. It doesn’t matter what your approach, as you’re having a good time.

Move to the Groove, is an excellent program to get participants up and moving, but to also stimulate the mind. Check out our fantastic Groovers as they showcase their dance moves.

Move to the Groove runs on Mondays from 10am to 2pm. If you’re interested in joining or would like further information contact Lifebridge on 1800 043 186.

Move to the Groove

Read the full article

Click Here

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We’re settling in – Tweed Heads Seagulls Hub

Ariel Hameiri — Wed, 18 Apr 2018 04:11:53 +0000

We are delighted to report that our first day at the new Tweed Heads Seagulls Hub went very well. Our customers experienced minimal disruption or challenges which can be associated with change and this is a credit to the extensive preparation the team implemented, not only on our first day but also in the weeks leading up to the move.

Customers are already experiencing positive outcomes with groups spending increased time participating in the community and reduced wait/down times. Customers are also taking full advantage of becoming Seagulls members, accessing the main complex, outside garden areas, water views and menu sampling.

For many of our customers a pension card has been the only thing their purse or wallet contains and to see so many proudly showing off personalised photo membership cards really confirms that this new model promotes integration and an opportunity for participants to belong and feel welcome.

We have come so far! Three years ago Disability Programs had not been changed for over 10 years. Now we offer customised services in participants’ local communities, our customers are achieving goals such as exhibiting and selling art work, work experience, paid employment and sailing independently just to name a few.

US the Band are in hot demand, even taking performances on the road and overnight after being invited to perform at the Stanthorpe Apple and Grape Festival recently.

From our Art Hub and specialist accommodation at Coral Fern in Murwillumbah to our Pottsville Children’s House, Chinderah DIY renovation and restoration team, Southern Shores community explorers and everything in between our customers are achieving some fantastic outcomes and we couldn’t be prouder.

Stay tuned as we share more and more fantastic stories.

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Gold Coast Seniors Health and Lifestyle Expo

Ariel Hameiri — Wed, 18 Apr 2018 03:54:33 +0000

Aged Care Manager, Beverly Smallmon had the perfect opportunity to showcase Aged Care Services at the Gold Coast Seniors Health and Lifestyle Expo that was held in the Palm Beach Share N Care Centre on Thursday March 15, 2018.

Our display was festooned with Lifebridge balloons, beautiful coloured posters of our Aged Care customers, our marketing merchandise and with the added chance to win a Lifestyle Hamper valued at over $200.00, it was one of the most popular exhibits at the Expo.

The Gold Coast Seniors Health & Lifestyle Expos have been operating since 2008 and are an excellent avenue for promoting products aimed at the seniors market. If you missed visiting us at the Expo at Palm Beach, we will also have a stall at the upcoming Expos at:

Twin Towns Services Club, Tweed Heads on Thursday July 19, 2018.
Albert Waterways Centre, Broadbeach on Thursday September 20, 2018.

The Gold Coast Seniors Health and Lifestyle expos are free to attend and are open between 9am and 1pm.

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Community Participation – Cooly Rocks On and Murwillumbah Banana Festivals

Ariel Hameiri — Wed, 18 Apr 2018 02:50:55 +0000

Lifebridge and Us the Band will once again be participating in both the Cooly Rocks On and the Murwillumbah Banana Festival Street Parades for 2018.

The Cooly Rocks On Festival has evolved to become Australia’s largest rock ‘n’ roll and nostalgia festival and last year Lifebridge won the title of best float in the street parade. For this year’s parade, which will be held on June 9, 2018, the Lifebridge theme is Jail House Rock for all you Elvis wannabes out there.

After the 2017 Murwillumbah Banana Festival cancelation due to insurance issues, Banana Jim is back. Lifebridge will once again take part in the street parade on Saturday August 25, 2018 and will also have stalls set-up on the day.

Merchandise will be available for sale closer to the festival dates and notices for participants and volunteers will be sent out in due course. Please note that customers on NDIS funding will need quotes and to provide written approval of payment for 2 hours service time on the day.

Participating in festivals such as these is one of the ways Lifebridge is integrating with the local community. These events promote inclusivity and is a primary reason why we choose to attend year after year.

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Our Movements, A Quick Recap

Ariel Hameiri — Wed, 18 Apr 2018 02:41:30 +0000

As you may be aware, on March 31, 2018 Lifebridge Australia officially transitioned out of our Caloola premises (56 Caloola Drive, Tweed Heads) and shifted to a community integrated Hubs model of service delivery. This service model seeks to reduce travel times for our customers and additionally ensures that programs, activities and general day-to-day is all within the local community environment.

Our Disability Services programs will now be delivered via our Hubs situated at the following locations:

Tweed Heads Hub within Seagulls Club, Gollan Drive, Tweed Heads\
Murwillumbah Hub, 1/131 Murwillumbah Street, Murwillumbah
Chinderah Hub, 1st Chinderah Scout Hall, 2A Chinderah Road, Chinderah

Disability Services Support Coordinators are primarily based at each of these Hubs and can be contacted either by phone or email.

Earlier in the year we also introduced a dedicated Customer Service Hub located at our Coolangatta Office, 100 Griffith Street, Coolangatta. This Hub is open from 8.30am to 4.30pm and assists with all general enquiries, transport and rostering.

Aged Care Services continue to operate from The Cottage, at Kingscliff. Here you will also find the Lifebridge business administrative functions and the Aged Care team.

A reminder, if you’re sending us mail to please send all mail correspondence to our postal address – PO Box 338, Tweed Heads, NSW 2485. All general email enquiries please send through to admin@lifebridge.org.au

Our freecall telephone number is still the same 1800 043 186 and our website address is lifebridge.org.au

AFTER HOURS SUPPORT

A reminder to only contact the after-hours numbers on weekends and out of normal day program operational hours, which are 8.30am to 3.30pm Monday to Friday. This will ensure your request is actioned appropriately and in a timely manner.

Aged Care Services – 0400 087 077
Disability Services – 0400 288 344

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Special Announcement

Ariel Hameiri — Wed, 18 Apr 2018 02:30:31 +0000

We’re extremely excited to announce that our Murwillumbah Hub will be a feature in the upcoming Murwillumbah Art Trail 2018 (MAT18).

This year the theme “Moving On” reflects the aftermath of the flood, the resilience of the community and the capacity for art to heal. “Moving On” can apply to everyone, in all stages of their lives, for better or for worse. In our artist’s words “Moving On” means new experiences for all of us.

MAT18 transforms Murwillumbah by showcasing its vibrant arts community and becomes the canvas and the context, embracing painting, performance, sculpture, film, dance, street celebrations, food, wine and much more.

Taking place between May 18-27, 2018 MAT18 has something for everyone to enjoy and it is the perfect opportunity for you to visit our Murwillumbah Art Hub, meet our fabulous artists and view their amazing works.

For more information about MAT18 visit their website – themurwillumbaharttrail.com

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Public Holidays and Cancelation of Service

Ariel Hameiri — Wed, 21 Mar 2018 20:02:57 +0000

When it comes to Public Holidays and the provision of support, there is still a little bit of confusion as to how it all works. The following information seeks to clarify any confusion. We have also included below the public holiday dates for the rest of the year for your information.

Aged Care Services

Aged Care Services group programs do not operate on public holidays.
All Aged Care Commonwealth Home Support Services including flexible respite, social support and domestic assistance are cancelled on public holidays.
Home Care Package customers can request in-home support services on a public holiday however, these need to be negotiated.

Disability Services

Disability Services group programs do not operate on public holidays.
The Children’s Respite House and Coral Fern Accommodation houses still operate on a public holiday.
Individual service or holiday group activities can be negotiated within NDIS plans during service agreement meetings if budget permits.

It is important that any organised services that fall on a public holiday are confirmed with a Lifebridge Support Coordinator. If you have any further questions regarding public holidays and the provision of service, please do not hesitate to contact us.

CANCELATION OF LIFEBRIDGE SERVICES

If you wish to cancel a Lifebridge service on either a permanent or temporary basis you are to advise the office before 4pm the day prior to the service being undertaken. When the cancellation is temporary, please provide the details of the length of cancellation and the date for service to be recommenced.

Please note in line with the SCHADS Modern Award 2010, we are required to pay our staff for late cancellations. A Lifebridge Support Coordinator will assess when you will be charged late cancellation fee based on the circumstances of cancellation.

As outlined in our service agreements and in line with NDIS guidelines, Lifebridge can charge up to 8 times the cost of service if 24 hours’ notice is not provided.

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Advocacy Services

Ariel Hameiri — Tue, 20 Mar 2018 01:46:38 +0000

Advocacy is the process of standing beside someone and supporting them to understand and exercise their rights and have their voice heard on the issues that are important to them. It is a powerful way to be heard if you feel you are not being treated in a respectful and fair manner.

An advocate is an impartial person who can:

Give you information about your aged care/disability services rights and responsibilities
Help you to resolve concerns/complaints with your service provider
Speak with your service provider on your behalf
Assist you in making decisions about the care you receive
Support you to make informed decisions
Increase your capacity to self-advocate
Provide practical assistance such as help with writing correspondence or raising your concerns at meetings
Refer you to other agencies when needed

Lifebridge supports the appointing of an advocate to represent you should you choose. This may be a family member, a friend or someone who is experienced in providing this type of support.

For further information regarding advocacy, you can call the Disability and Aged Information Service (DAISI) on 1800 800 340 or visit their website www.daisi.asn.au

Further contacts:

The Older Persons Advocacy Network – 1800 700 600 – website – opan.com.au

Disability Advocacy NSW – 1300 365 085 – website – da.org.au/ndis

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Respecting your Privacy

Ariel Hameiri — Tue, 20 Mar 2018 01:33:35 +0000

You may be aware that the Privacy Amendment (Notifiable Data Breaches) Bill 2016 became law on February 23, 2018. This amendment establishes a mandatory data breach notification scheme in Australia that requires all entities subject to the Privacy Act to notify the Office of the Australia Information Commissioner (OAIC) and individuals who may be affected in the event of a data breach.

To put it simply, if someone gains unauthorized access to data stored on Lifebridge Australia’s systems that contains personal and sensitive information, Lifebridge Australia is required to notify both the OAIC and the people whose information was accessed.

Lifebridge Australia take privacy very seriously and we have developed various steps to ensure that we protect the personal and sensitive information that we hold from misuse, loss, unauthorized access, use, modification, interference or disclosure. If you would like to view our Privacy and Confidentiality Policy, please click on the link to download a copy – Privacy and Confidentiality Policy

If you feel that there has been a privacy breach by Lifebridge Australia regarding your personal or sensitive information, please contact Robert Rees, General Manager or Bronwyn Mitchell, CEO on 1800 043 186 as soon as possible.

External complaints regarding privacy concerns can be made in writing only to:

The Privacy Commissioner

Information and Privacy Commission

GPO Box 7011, Sydney NSW 2001

email: pcinfo@ipc.nsw.gov.au

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