News & Events
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Our Movements, A Quick Recap
As you may be aware, on March 31, 2018 Lifebridge Australia officially transitioned out of our Caloola premises (56 Caloola Drive, Tweed Heads) and shifted to a community integrated Hubs model of service delivery. This service model seeks to reduce travel times for our customers and additionally ensures that programs, activities and general day-to-day is all within the local community environment. Our Disability Services programs will now be delivered via our Hubs situated at the following locations: Tweed Heads Hub within Seagulls Club, Gollan Drive, Tweed Heads\ Murwillumbah Hub, 1/131 Murwillumbah Street, Murwillumbah Chinderah Hub, 1st Chinderah Scout Hall, 2A Chinderah Road, Chinderah Disability Services Support Coordinators are primarily based…
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Special Announcement
We’re extremely excited to announce that our Murwillumbah Hub will be a feature in the upcoming Murwillumbah Art Trail 2018 (MAT18). This year the theme “Moving On” reflects the aftermath of the flood, the resilience of the community and the capacity for art to heal. “Moving On” can apply to everyone, in all stages of their lives, for better or for worse. In our artist’s words “Moving On” means new experiences for all of us. MAT18 transforms Murwillumbah by showcasing its vibrant arts community and becomes the canvas and the context, embracing painting, performance, sculpture, film, dance, street celebrations, food, wine and much more. Taking place between May 18-27, 2018 MAT18 has something for everyone to enjoy and it is the…
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CEO Update April 2018
In our March edition I wrote of a pending major milestone being the implementation of our new Customer Management System. I am delighted to advise that Disability Services has successfully transitioned to the new system which will continue to deliver positive changes in our operations and processes and deliver considerable benefits to our customers. While implementation has initially been with Disability Services, Aged Care Services will also transition in the coming months. I’m confident this too, will be a seamless transition with little to no disruption to daily services. Another major milestone achieved this month was the successful transition of Disability Services from our Caloola premises, home since December 2014, to our new community integrated Hubs model. We have been overwhelmed…
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Aged Care, what’s right for me?
Did you know there are many options available to help you stay in your home for longer? Home Care is helping almost 1 million Australians stay in their homes for longer. Discover which is the right option for you.
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Public Holidays and Cancelation of Service
When it comes to Public Holidays and the provision of support, there is still a little bit of confusion as to how it all works. The following information seeks to clarify any confusion. We have also included below the public holiday dates for the rest of the year for your information. Aged Care Services Aged Care Services group programs do not operate on public holidays. All Aged Care Commonwealth Home Support Services including flexible respite, social support and domestic assistance are cancelled on public holidays. Home Care Package customers can request in-home support services on a public holiday however, these need to be negotiated. Disability Services Disability Services group programs…
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Advocacy Services
Advocacy is the process of standing beside someone and supporting them to understand and exercise their rights and have their voice heard on the issues that are important to them. It is a powerful way to be heard if you feel you are not being treated in a respectful and fair manner. An advocate is an impartial person who can: Give you information about your aged care/disability services rights and responsibilities Help you to resolve concerns/complaints with your service provider Speak with your service provider on your behalf Assist you in making decisions about the care you receive Support you to make informed decisions Increase your capacity to self-advocate Provide…
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Respecting your Privacy
You may be aware that the Privacy Amendment (Notifiable Data Breaches) Bill 2016 became law on February 23, 2018. This amendment establishes a mandatory data breach notification scheme in Australia that requires all entities subject to the Privacy Act to notify the Office of the Australia Information Commissioner (OAIC) and individuals who may be affected in the event of a data breach. To put it simply, if someone gains unauthorized access to data stored on Lifebridge Australia’s systems that contains personal and sensitive information, Lifebridge Australia is required to notify both the OAIC and the people whose information was accessed. Lifebridge Australia take privacy very seriously and we have developed various…
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Tuesday Let’s Cook Vacancy
We currently have a vacancy in our Tuesday Let’s Cook Group, which runs every Tuesday from 9am – 3pm. Cost is $10.00 per day. The Let’s Cook Group is an all-inclusive, practical hands-on program designed to help you reach your culinary potential. Learn how to prepare fresh healthy, nutritional meals that you can share with your family and friends in a social, friendly environment. Throughout the program you will learn the basics of food nutrition and how to budget your meals. You will also increase your independent shopping skills. Currently, the Let’s Cook Group work together with the local community and homeless services to prepare and share meals at Coolangatta.…
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Tweed Hub within Seagulls Club
On Thursday March 29, 2018 Lifebridge Australia will be officially out of our Caloola Centre and we’re excited to announce our brand-new Tweed Heads Hub within the Seagulls Club on Gollan Drive, Tweed Heads. Our Tweed Heads Seagulls Hub will be opening on Tuesday April 3, 2018 with all remaining Caloola based programs transitioning to our new Hub. The opening of our new hub, and in line with recent changes, is to continue promoting community integration, participation and inclusion of people with disability. Our partnership with Seagulls has been purposefully established for this reason. Seagulls has been an integral part of the Tweed Community for over 40 years and has…
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CEO Update March 2018
In the coming weeks, Lifebridge will reach a milestone we have been working towards for over 18 months, the staged implementation of our new Customer Management System. The introduction of this technology represents considerable change in Lifebridge’s operations, processes and deliverables and most importantly, offers significant benefits to our customers. As we continue to review our business model under the NDIS and Aged Care Reforms, we discovered just how necessary this change was and how its success would play an essential part in ensuring sustainable, quality services for our customers. Trying to find a system that would accommodate our needs, as well as the needs of the NDIS, Home Care…
